Support FAQ

Here are some of the common questions asked by users of PROPEL on Demand.

Q: How do I download?

A: If you have purchased any of the products, first login to My Account above. Then click on Orders or Downloads on the left. You will see all of your downloads in one list, if you click Downloads. To see only the downloads of a specific product, click Order first, then VIEW.

Click or Right Click on the Blue Box on the right to download. Make sure you SAVE it to a location on your computer you will remember. (Example: Movies, My Documents, Downloads…)

Name the files anything you want to help you remember them. Thats it.


Q: My coupon code is not working, what’s wrong?

A: Check if you see a “L” or “1” in the code. The code is lower-case, and both look similar. If you have two or more of these in your code, copy it to your word processor, make it UPPER-CASE, to see what it actually is. If this is a challenge, then call support, and we will look it up for you. Phone or Text: 404-399-8340, Skype @truegodtv.

Some who receive a code for PROPEL 2019, were sent an incorrect code. If your code does not work. Check your email for a second email with the correct code or call FULL GOSPEL Corporate office for help. https://www.fullgospelbaptist.org/contact/


Q: Can I download this to my iPhone or iPad?

A: Short answer, no. But you can still view them on an iPad or iPhone. If you purchased PROPEL 2018 or PROPEL 2019, you can stream instead of download to these devices. Click on the menu above for streaming.

To download: Use your Macintosh desktop or laptop to download, then upload the files to iCloud. It is on the left menu on your Mac. After it is uploaded, you can access the files from your iCloud account on any of your Apple devices. You can also use a Windows computer to move your files to iCloud. First install iCloud for Windows, https://www.apple.com/icloud/setup/pc.html


Q: Can I download the files all at once?

A: Sorry, there are a number of high quality video and audio files that make up PROPEL on Demand. The files total more than 20GB. Download the specific files you want, and come back to download others later. You do not have a time limit, or maximum number of times you can download for your personal use.


Q: How many times can I download? How many devices?

A: You can download as many times as your desire from your account, for your personal devices only. Please do not distribute the files. Instead direct those interested to buy their own copies.


Q: If you have questions about your download, coupon card, or order we can help you.

A: Please use this form, or call Monday-Saturday 9AM-9PM EST 404-399-8340.


Q: Will there be sermon notes, PDFs or other files with the videos, audio files?

A: Yes, for both PROPEL 2017, 2018 & 2019. They are with the other downloads in your account. All of the notes are combined in one ZIP file.


Q: Can I stream instead of download?

A: Yes, only for PROPEL 2018 & 2019. Streaming is not available for PROPEL 2017.


Q: The files are large, should I download them all?

A: No, we suggest downloading only what you are interested in watching now. If you have a small storage system, download the SD (standard definition), instead of the HD files. Or download the MP3 and listen to them instead.


Q: How do I see the other sessions in the streaming player?

A: Click the Playlist Icon to view all the sessions and classes. It is on the top right of the screen.


Q: The files will not play?

A: Some mobile devices cannot download, and can only stream. Like iPhones, iPads. On your phone try streaming instead. Click here to LIVE Stream.

MP4 and MP3 have to be played in a player. Try using VLC which is free, and can play almost any format.
https://www.videolan.org/vlc/index.html

Most browsers have a built in player. In Chrome, Firefox, Opera you can go to the FILE menu > Open File… then find the file you have downloaded to your computer and open, it will play. MP4 or MP3.
On a Mac, Quicktime will play MP4 or MP3. So will iTunes on Mac or Windows.
You can use Window Media Player on Windows 10 or above.


Q: I logged in, but all I see is 2017 or 2018 in Downloads?

A: Great, that means you purchased either PROPEL 2017 or 2018 previously. To see only the downloads for 2019, click on Orders, then your product (VIEW). This will allow you to download just PROPEL 2019.