Support FAQ

Here are some of the common questions asked by users of PROPEL on Demand.

Q: My coupon code is not working, what’s wrong?

A: Check if you see a “L” or “1” in the code. The code is lower-case, and both look similar. If you have two or more of these in your code, copy it to your word processor, make it UPPER-CASE, to see what it actually is. If this is a challenge, then call support, and we will look it up for you. Phone or Text: 404-399-8340, Skype @truegodtv.


Q: Can I download this to my iPhone or iPad?

A: Short answer, no. But you can still view them on an iPad or iPhone. If you purchased PROPEL 2018, you can stream instead of download to these devices. Use this link to stream https://player.truegod.tv/e/f92c .

To download: Use your Macintosh desktop or laptop to download, then upload the files to iCloud. It is on the left menu on your Mac. After it is uploaded, you can access the files from your iCloud account on any of your Apple devices. You can also use a Windows computer to move your files to iCloud. First install iCloud for Windows, https://www.apple.com/icloud/setup/pc.html


Q: Can I download the files all at once?

A: Sorry, there are a number of high quality video and audio files that make up PROPEL on Demand. The files total more than 20GB. Download the specific files you want, and come back to download others later. You do not have a time limit, or maximum number of times you can download for your personal use.


Q: How many times can I download? How many devices?

A: You can download as many times as your desire from your account, for your personal devices only. Please do not distribute the files. Instead direct those interested to buy their own copies.


Q: If you have questions about your download, coupon card, or order we can help you.

A: Please use this form, or call Monday-Saturday 9AM-9PM PST 404-399-8340.


Q: Will there be sermon notes, PDFs or other files with the videos, audio files?

A: Yes, for both PROPEL 2017, and PROPEL 2018. They are with the other downloads in your account. All of the notes are combined in one ZIP file.


Q: Can I stream instead of download?

A: Yes, only for PROPEL 2018. Streaming is not available for PROPEL 2017.


Q: The files are large, should I download them all?

A: No, we suggest downloading only what you are interested in watching now. If you have a small storage system, download the SD (standard definition), instead of the HD files. Or download the MP3 and listen to them instead.


Q: How do I see the other sessions in the streaming player?

A: Click the Playlist Icon to view all the sessions and classes. It is on the top right of the screen.


Q: The files will not play?

A: Some mobile devices cannot download, and can only stream. Like iPhones, iPads. On your phone try streaming instead. Click here to LIVE Stream.

MP4 and MP3 have to be played in a player. Try using VLC which is free, and can play almost any format.
https://www.videolan.org/vlc/index.html

Most browsers have a built in player. In Chrome, Firefox, Opera you can go to the FILE menu > Open File… then find the file you have downloaded to your computer and open, it will play. MP4 or MP3.
On a Mac, Quicktime will play MP4 or MP3. So will iTunes on Mac or Windows.
You can use Window Media Player on Windows 10 or above.